The Wapping Group Practice

Practice profile

Introduction

The Wapping Group practice moved to Wapping into purpose-built premises in 1985 from a converted council flat in Stepney. For many years it had been a single-handed practice but continued to expand steadily. To date we have 8,900 patients. We have 6 partners and a salaried GP and a GP registrar (ST3 doctor). For an introduction to the practice team please go the the ‘Who we are’ page.

Psychology/Psychiatry

Wapping is an interesting place with a lot of historic buildings. The name ‘Wapping’ is Old English for the mud flats which extend south from Shadwell to the north bank of the Thames immediately downstream from the Tower of London. It is bounded on three sides by water and on the fourth by a major road from the City of London (The Highway). Before the closure of the docks, Wapping was like an island since it could only be reached via bridges which went up to let boats in and out. It retains to this day something of the atmosphere of an enclave. However, enormous social and physical changes have taken place since the demise of the docking industry and the redevelopment of the area in the 1980s such that the docking community has largely been replaced with a very cosmopolitan mix of nationalities and social classes.

Our Practice area now only goes as far as the South end of the Highway so that most of the practice population lives within walking distance of the Health Centre but some patients who have been registered for a long time with the practice live in Stepney and Shadwell.

Patient population

The oldest and longest standing residents are mostly indigenous white East Enders. After the closure of the docks these people often the sought employment as messengers in the City or as cab drivers. Now, as elderly people, they often live alone in council housing, their children having moved away, typically to Essex or Kent because of the shortage of council housing.

The proportion of elderly people on our list is small relative to the number of children and young people. There is a high birth rate amongst our practice population, particularly amongst the Bengali patients, (roughly 15 percent of the list). Young professional couples also settle in Wapping for a year or two, have their first baby and then often move further afield.

The Bangladeshi patients all come originally from the remote province of Syhlet in rural North East Bangladesh. The first generation have large families of eight or more children whilst the next generation, born and bred in the East End, usually have smaller families. There is frequently serious overcrowding due to the continuing shortage of council housing. The men work in clothes factories or restaurants while the first generation women often remain socially isolated at home, especially if they do not speak English. This leads to a high level of psychosomatic illness on top of a high rate of diabetes and other serious conditions in that population.

In addition to the young professionals who come from all over the world to work in the City of London for a year or two, we are registering increasing numbers of wealthy older people who are retiring to luxury converted warehouses with a river view. The variety in social class, culture and expectations of our patients is tremendous, presenting us with continuous challenges and stimulation in our work. The practice population is extremely mobile ( a turnover of up to 40% of the population per year) which creates a high work-load for all and presents challenges in attaining targets in line with the GP contract. However we attained nearly 100% in 2008-9 in the Quality and Outcomes framework.

Appointment system

We hold routine booked appointment surgeries everyday and operate a doctor-run telephone consultation system to triage patients who request same-day appointments.

We achieve 48 hour access.

The surgery is open from 9-6.30 pm Monday Tuesday and Friday and from 9am-7.30pm on Tuesday and Wednesday and Thursday.

Weekly Clinics

Other clinics

Other activities

Training

We have been a training practice since 1997 for ST3 doctors. We have hosted placements for medical students from Barts and Queen Mary Medical School for many years. From 2009 we will be expanding our medical student training by becoming a hub medical student training practice.

Development

We have high achievements in the Quality and Outcomes Framework and continue to take on new enhanced services. This year we have further extended our range of clinical services to sexual health, gold standards palliative care, the Diabetes Year of Care, and Warfarin monitoring.

Computerisation

We use the EMIS system. We are virtually paperless. All letters are scanned into the computer record, and all current clinical information is documented in the computer record via laboratory links.

Out of Hours

The practice opted out of Out Of Hours Care in April 2004. However, as training practice the Clinical Supervisor (GP trainer) does monthly Out of Hours session with the ST3 doctor.

Patient participation

We are keen to involve our patients to help us to provide a high standard of care. We produce a Practice Newsletter about 3 times a year and also run a Patient Participation Group every 3 months.

The Practice runs several patient education groups from time to time on subjects such as Diabetes education and Giving up Smoking.

Research and publications

The Practice participates regularly in local research projects. 2008 saw the publication of Dr Leigh’s book ‘Couldn’t afford the eels’, Memories of Wapping 1900-1960. It is based on interviews with people who had lived up in Wapping during that period.

News

  • Patient satisfaction survey

    Your opinion counts for us!

    As part of their continued improvement approach concerning the patient satisfaction, the Wapping Group Practice thank you for answering this questionnaire witch aims to improve the quality of their services.

    This questionnaire is anonymous.

    Check the box corresponding to your answer for each question. In the absence of opinion or if you do not / do not feel concerned, please check the box "do not know / Not concerned".

    Click here to take part

    Feel free to share your experience on our website.

     

  • Self-Help Group

     

  • Wapping Group Practice: Update For Patients

    You probably know that we are a large Practice, with more than 10000 patients, with a team of doctors, nurses, health care assistants, receptionists, administrators, medical secretary and Practice Manager.

    2017 was a very difficult year for the Practice, and the loyalty of our staff was strained and tested, due to both internal and external pressures. However, 2018 has been a positive year so far. We have now appointed two new doctors and the first of two new receptionists.

    The welfare of our patients is paramount to the Practice and we deeply value your association with us. The dedication of our team is invaluable; better staffing and other planning initiatives give us the opportunity to further improve morale and efficiency, placing us in a strong position to meet future challenges with confidence.

    Beverly Fernando
    Practice Manager

  • The General Data Protection Regulation (GDPR)

    The General Data Protection Regulation (GDPR) went live on 25th May 2018.

    At The Wapping Group Practice, we send you texts and emails to remind you of your appointments, tell you about your normal test results, and invite you to participation groups or self-care initiatives. We feel this is important and part of our job looking after your health, and we take our obligation to manage your information very seriously. We do not and never will share or use your contact details for marketing or commercial purposes. Ever. But if you still feel uncomfortable allowing us to contact you for health purposes, please let our admin staff or your GP know, and we will make sure we respect your wishes.

  • Private Travel Clinics at Wapping Group Practice

    We offer travel vaccinations for our registered and non registered patients. Hepatitis A and B, Typhoid, Meningitis ACWY, Meningitis B and Yellow Fever.

    Contact our reception on 0207 481 9376 for details.

  • GP Patient Survey

    Latest GP Patient Survey

    View results

  • Registering now!

    Our list is open for new patients. Contact our reception on 0207 481 9376 for details